FAQ – Studio Workshops
When can I come to paint?
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Painting sessions are available every Wednesday and Friday, from 10:30 AM to 17:00 PM.
You can book through our website, WhatsApp or Instagram — both are welcome!
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What kind of pieces can I paint?
We offer a curated selection of pre-made ceramic pieces available on our wall. Each piece is individually priced and ready to be personalized by you.
What’s included in the price?
When you come to paint, you pay for your chosen piece plus a studio fee of €8 per person.
This includes:
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All painting materials (brushes, glazes).
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Kiln firing.
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Tea, coffee, and a cozy creative space.
Are handmade marks or imperfections normal?
Yes! Every piece goes through a hand-finished process, especially during glazing and firing.
Tiny details like stilt marks, glaze drips, or color variations are natural and part of the charm — they are not defects.
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What if my piece gets damaged?
If a piece is broken or damaged due to a mistake by the studio, you’re welcome to repaint it or receive a replacement. If you’re requesting a new piece due to minor handmade marks, you must return the original — you can't keep both.
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How long does it take to be ready?
Firing takes approximately 7 to 14 days.
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How long do I have to pick it up?
You can pick up your piece within 2 weeks after painting — no notification will be sent. We will hold your piece for up to 6 weeks. If it's still uncollected after that, we’ll notify you one last time. If we don’t hear from you within a few days after the notification, your piece will be discarded to make room for new work.
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Do you offer shipping?
We do not offer shipping within the Netherlands. All studio-painted pieces must be picked up in person. You have up to 6 weeks to collect your piece after painting — please plan accordingly! Shipping is only available for international orders (abroad) and must be arranged in advance the day of the painting.
Can I see the available pieces beforehand?
Yes! You can browse our current selection on Instagram or through the catalogue on our website. Please note that availability depends on current stock, and pieces cannot be reserved in advance — it's first come, first served!
FAQ – Handmade Pieces & Online Shop
Care of the pieces:
Are the pieces dishwasher save and food save?
Yes, all handmade pieces are dishwasher safe, but to preserve the glaze and details, hand washing is recommended. Most are microwave safe unless specified otherwise.
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Shipping:
How long does it take to ship an item?
As soon as you purchase your item we try to dispatch your order as soon as possible, however it make take up to 5 business days for the order to be sent.
Do you ship internationally?
For now our orders can be sent international to countries in the EU and UK.
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Returns:
Can I return or exchange a handmade piece?
Due to the nature of handmade ceramics, returns are only accepted if the item is damaged during shipping. Minor imperfections are expected and part of the artisanal process. We don't accept returns or refunds for change of mind. We try our best for the pictures to be as accurate as possible. However some colors can be a little bit different due to the display settings. If you have any inconvenience you can always contact us.
What happens if my order arrives damaged?
In an unlikely event that this happens, please contact us and send us pictures of the item so we can give you a refund or replace the item. You can sent your pictures to the email muerganaceramics@gmail.com.
What payment methods do you accept?
​​We accept iDEAL, credit cards, and PayPal via our website.
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Do you offer gift cards?
Yes! Digital gift cards are available for both workshops and handmade items.
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