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FAQs

Care of the pieces:

Are the pieces dishwasher save and food save?

Yes, all of the pieces are fired up to 1200 degrees. Which makes them food and dishwasher save. However we recommend washing the pieces by hand since this will assure the glaze will stay bright and colorful

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Shipping:

How long does it take to ship an item?

As soon as you purchase your item we try to dispatch your order as soon as possible, however it make take up to 5 business days for the order to be sent. 

Do you ship internationally?

For now our orders can be sent international to countries in the EU and UK

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Returns:

Can I return or refund my item?

We don't accept returns or refunds for change of mind. We try our best for the pictures to be as accurate as possible. However some colors can be a little bit different due to the display settings. If you have any inconvenience you can always contact us.

What happens if my order arrives damaged?

In an unlikely event that this happens, please contact us and send us pictures of the item so we can give you a refund or replace the item. You can sent your pictures to the email muerganaceramics@gmail.com

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